Refund & Return Policy

Because our car perfumes contain premium essential oil formulations and are classified as personal care/cosmetic items, opened or used bottles cannot be returned for returns or refunds due to safety and health regulations.

To be eligible for a standard return, the outer cardboard gift box and plastic heat-shrink wrapping must remain completely unopened, sealed, and in its original pristine condition.

We want you to receive your luxury products in absolute perfection. In the rare event that your bottle arrives leaking, cracked, chipped, or if you receive the incorrect fragrance variation (e.g. Amber Oud instead of Essence), we will issue a free brand-new replacement immediately.

If you experience a mechanical issue, such as a faulty mist spray pump, a defective crown bottle seal, or persistent nozzle leakage, we will exchange your product. These issues are fully covered under our quality guarantee.

To ensure fair processing, all return, refund, or replacement requests must be registered with our customer desk within 48 hours of delivery (as logged by our courier network tracking status).

Requests filed after 48 hours from delivery cannot be accommodated.

Once an approved return shipment arrives at our Delhi processing hub, it is inspected by our quality assurance team to confirm its sealed condition.

Approved refunds are processed back to your original payment method (or bank account for manual orders) within 5 to 7 business days from verification.

You can request an order cancellation at any time before your package is dispatched from our Delhi warehouse. Once a package is handed over to the courier (and a tracking ID is generated), we are unable to cancel or intercept the delivery.

Please verify your delivery address and fragrance selections before finalizing checkout.